Full service
– reliably and efficiently.
We are here for you
PERSONAL. COMPETENT.
Ticketing & Fulfillment
Offer your customers something not available on the web: Your knowledge and expertise. Focus on advising, we'll do the rest!
Service is a central component of our success. Our experienced fare specialists will support you in all matters relating to bookings, ticketing, fares and after-sales. We can help you with complex bookings, complicated fare rules and make sure your customers can rebook without a hitch.
Group bookings
Benefit from our contacts and experience. We negotiate great deals for your groups. We have the right product for you, from small groups of 10 or more to full charters.
Our experienced group travel specialists can provide free and binding quotes, handle name changes, issue tickets and answer any questions you may have about group bookings.
Available for you 24/7/365
To ensure that our customers (travel agencies and tour operators) can continue to operate even outside of their and our regular business hours, our fee-based B2B emergency service is available to them in urgent cases. You can reach us during the following hours:
Monday - Thursday: 8:00 p.m. - 9:00 a.m.
Friday: 8:00 p.m. - Saturday 10:00 a.m.
Saturday: 4:00 p.m. - the following Monday 09:00 a.m.
Holidays: The evening before, from 8:00 p.m. until 9:00 a.m. on the next business day
at:
Phone: +49 30 69 80 23 36
Email: notdienst(at)aer.de
We handle last-minute ticket issuance and urgent rebookings for our clients (travel agencies and tour operators), and provide support for all other emergencies related to flight bookings—quickly, reliably, and professionally when it matters most.
Passengers and travellers must contact their travel agency or tour operator directly.
Optimisation of your processes through automation for rebookings, voids, cancellations and schedule changes.
