Full service

Our service makes the difference. We offer you competent and friendly service around the clock, 365 days a year. Our after-sales support includes ticket issues, transfers, refunds, 24/7 emergency service and technical support
– reliably and efficiently.

We are here for you

PERSONAL. COMPETENT.

Ticketing & Fulfillment

Offer your customers something not available on the web: Your knowledge and expertise. Focus on advising, we'll do the rest!

Service is a central component of our success. Our experienced fare specialists will support you in all matters relating to bookings, ticketing, fares and after-sales. We can help you with complex bookings, complicated fare rules and make sure your customers can rebook without a hitch.

Group bookings

Benefit from our contacts and experience. We negotiate great deals for your groups. We have the right product for you, from small groups of 10 or more to full charters.

Our experienced group travel specialists can provide free and binding quotes, handle name changes, issue tickets and answer any questions you may have about group bookings.

Available for you and your customers 24/7/365

We take care of ticket issues and rebookings outside your and our office hours.

One call and our emergency service will take care of rebooking, issuing tickets with last-minute departures and everything else your customers need in an emergency on your behalf.

Optimisation of your processes through automation for rebookings, voids, cancellations and schedule changes.

Got any questions?

We look forward to hearing from you.

Happy to help

Econso@aer.de

ALWAYS AT YOUR SIDE

"AERTiCKET's emergency service delivers what it promises. For many years now, we have been able to rely on our business travel customers receiving competent assistance from experienced experts in emergency situations outside our own opening hours. Perfect service 365 days a year - that's a huge relief for us!"

Thomas Osswald, former Managing Director at DERPART