AER Academy

Our instructors

Learn from the experts

Claudia Bauer

Claudia has been in the travel industry for over 20 years. She is a flight specialist and knows both sides of the business: working at the counter in the travel agency and working as a support team at the ticket wholesaler.
Her strengths are flexibility, friendliness and patience. 

Her motto: "If you want something, you'll find a way. If you don't, you'll find reasons."

Olaf Bormann

Olaf has been working at AERTiCKET for 15 years. He joined us in 2002 as an apprentice and, after completing his training, started working in ticketing. In addition to having technical expertise and specialist knowledge, Olaf loves to talk and explain things. That makes him a very popular instructor.

Brita Nehls

Brita has been with AERTiCKET since 2000 and has been looking after our travel agencies by telephone and e-mail ever since.
She enjoys sharing her knowledge with everyone who does the training course. But 45 minutes is just not enough time.

Antje Nebgen

Antje has been with AERTiCKET for twelve years. She is part of our service team and advises and assists agencies from all over Germany with questions and problems concerning their flight bookings. Antje is a very patient instructor. 

Uwe Nickelmann

Uwe has been with AERTiCKET for over 20 years. During this time he has worked in practically every department. His knowledge of air fares and the Amadeus reservation system is valued by colleagues and customers alike.

Today, Uwe is the head of training at AERTiCKET. He looks after our junior staff with much dedication and enthusiasm.

Heidi Wehnert

Heidi has been working in tourism for 20 years. She studied and worked in a classic travel agency.After 15 years in the Amondo headquarters, she is very familiar with the concerns of her customers as well as the processing of a service center. Heidi now heads the OST region and takes over a large part of the axolot webinars.

Frank Mecking

Frank has been working for the AER Group since 2001. Since 2010 he is in charge of the travel agencies in the west and as regional manager of the AER cooperation he is in constant exchange with the members. The axolot project is very important to him, so he is happy to take over part of the axolot travel agent webinars.

Marion Zehrer

Marion ist seit 2007 Teil des AER, ihr Schwerpunkt liegt im Refund. Sie gibt ihre praktischen Erfahrungen aus dem Tagesgeschäft und ihr umfassendes Wissen rund um Sabre mit Begeisterung auch in 2 tägigen Schulungen vor Ort in Berlin an Sie weiter.