AER Academy

Our instructors

Learn from the experts

Claudia Bauer

Claudia has been in the travel industry for over 25 years. She is a flight specialist and knows both sides of the business: she has been working at the counter in a travel agency as well as in our support team. Her strength is flexibility, friendliness and patience. 

Her motto: "If you want something, you'll find a way. If you don't, you'll find reasons."

Olaf Bormann

Olaf has been working at AERTiCKET for 15 years. He joined us in 2002 as an apprentice and, after completing his training, started working in ticketing. In addition to having technical expertise and specialist knowledge, Olaf loves to talk and explain things. That makes him a very popular instructor.

Norman Czapka

Norman ist Account Manager Germany und Groups Coordinator bei Air France KLM Delta in Deutschland. Er ist seit 1994 in der Touristik tätig und seit 2005 in der Airline Branche. Er wird sein umfassendes Wissen über Air France KLM und Delta sowie die aktuellen Trends und Neuerungen dieser Airline Gruppe in einem Webinar mit Ihnen teilen

Antje Lehmann

Antje ist seit 18 Jahren bei AERTICKET und 37 Jahre in diesem Beruf tätig. Sie hat noch nie was anderes gemacht als Linienflüge verkauft. Sie liebt ihren Beruf und steht den Agenturen mit Rat und Tat zur Seite. Für Sie gibt es keine unlösbaren Probleme.

Die Schulungen führt sie mit viel Kompetenz und Wissen durch, wobei Ihr die Fragen und Nöte der Agenturen und Endkunden immer am Herzen liegen.


Till Litsch

Till verfügt über mehr als 20 Jahre Erfahrung im Bereich Aviation Sales & Marketing sowie über umfangreiche Kenntnisse des deutschen Luftfahrtmarktes. Er arbeitete bei führenden Fluggesellschaften als Vertriebsverantwortlicher und Sales Manager, bevor er zu ITA Airways wechselte.


Uwe Nickelmann

Uwe has been with AERTiCKET for over 20 years. During this time he has worked in practically every department. His knowledge of air fares and the Amadeus reservation system is valued by colleagues and customers alike.

Today, Uwe is the head of training at AERTiCKET. He looks after our junior staff with a lot of dedication and enthusiasm.

Constance Schreiber

Constance has been working in the travel industry for 18 years and has been with AERTiCKET for two years in the marketing department as Event Manager and organizing Famtrips.

Among other things, she is in charge of the webinars of our airline partners, in which they provide our travel agencies with the latest information and are happy to answer questions and receive suggestions.

Our sales team 

Andreas Voigt, Dorian Paris, Manuela Tsoukalis-Gricar, Manja Adler, Nike Jäger, Silke Blume, Steven Hein, Thomas Wiese and Ulrike Härtel from the AERTiCKET sales team look forward to providing you with a concise and entertaining explanation of the most important updates in the AERTiCKET and airline world.

Heidi Wehnert

Heidi has been working in tourism for over 20 years. She has been trained and worked in a traditional travel agency. After 15 years in the Amondo headquarters, she is very familiar with the concerns of the customers, as well as the processing of a service center.  

Now Heidi is part of the sales team of the AER cooperation, taking care of travel agencies and tour operators. She is also the contact person for all travel agencies when it comes to axolot. 

Marion Zehrer

Marion has been with AERTiCKET since 2007. Her focus is on refunds. She enthusiastically passes on her practical experience from day-to-day business and her comprehensive knowledge of Sabre to you in 2-day on-site training sessions in Berlin.