Challenging and supporting
Employee satisfaction, motivation and commitment to the company are values that have always been very important for AERTiCKET AG.
Developing visions, defining clear targets on this basis and introducing them in the company by means of change management, communication and a personal leadership style – these are traditional duties of our management.
We at AERTiCKET AG have gone one step further, we have handed over to our employees the responsibility for co-designing the corporate culture – and we have held them responsible for our company.
Facilitating change
Our corporate culture is based to a large degree on discovering and promoting the potentials of our employees that do not always come to light in our everyday work. Employees not only can but should be inquisitive, innovative and creative at their work, thinking in an entrepreneurial way and taking on responsibility.
In 2008, a number of employees and management staff of AERTiCKET AG received additional training to become facilitators. ‘Facilitating change’ means creating more far-reaching change processes out of the hidden potential of the employees of a company, activating the existing conscious or unconscious resources of colleagues and aligning these to the strategic and visionary practices of the company. A facilitator is a person who introduces, supports and promotes changes in a company as a result of acting in an alert and careful manner.
Solving Conflicts
Conflicts are a part of everyday working life, particularly in times of economic difficulties in conjunction with potentially increasing competition and the pressure to be efficient. Conflicts should be dealt with and solved where they arise: in teams, among colleagues or between different departments. Mediation as a method for dealing with conflicts efficiently provides helpful support to solve problems before they become real conflicts. It aims at re-establishing the ability to work in a resource-saving manner and to support the people involved in developing and implementing pragmatic agreements. Therefore, two colleagues among our employee representatives completed a one-year training course as mediators in 2010.
